If you are participating in a program or a community with a regular paid subscription, please, know that to cancel this subscription and stop regular payments you will need to leave the space or be removed by the manager. This will cancel the repeating Stripe payments.
How to do this
To leave a space, press the name of your space to get inside. Then click on the three dots and choose the Leave space option here. This allows you to remove your membership from the space and you won’t see this space on your main screen.
If you don't plan on using Sutra for anything else, you can then delete your Sutra account if you want to.
Troubleshooting
I’m still being charged after leaving — Cancellation stops future payments once you leave the space; it doesn’t refund a charge that already went through. Reach out to the program manager about any payment you’d like reviewed.
I can’t find the Leave space option — Open the space first, then click the three dots; the “Leave space” option appears in that menu. If it isn’t there, ask the program manager to remove you, which also cancels the recurring payments.
I want to stop payments but keep my account — Leaving the space cancels the recurring Stripe payments on its own. You only need to delete your account if you don’t plan to use Sutra at all.
What's next
After you leave the space, the recurring Stripe payments stop and the space no longer appears on your main screen. If you don’t plan to use Sutra for anything else, you can delete your account; otherwise your account stays active for any other programs you join.