Refunds for paid spaces are issued by the creator who owns the connected Stripe account. Use this when a member payment should be returned after a successful charge.
Before you start
You need to be a manager of the paid space.
The payment must be a paid charge with an amount greater than zero.
The refund in Sutra is a full refund. Partial refunds need to be handled in Stripe.
Refunding a payment does not remove the member from the space and does not cancel an active subscription.
Refund a member payment
Open the paid space.
Click Manage.
Go to the member/payment settings area.
Open Payments.
Find the payment you want to refund.
Open the payment row menu.
Choose Refund payment.
Confirm the refund.
Sutra sends the refund through the creator's connected Stripe account and marks the payment as refunded.
What happens next
The payment record stays visible for history and accounting. If the member has a recurring subscription and should not be charged again, stop the subscription separately.
Troubleshooting
If the refund option is missing, confirm that the payment is paid, greater than zero, and belongs to the space you manage.
If you need a partial refund, use your Stripe dashboard.
If the member should leave the space, remove or cancel their membership separately.
If the payment was for your Sutra account plan rather than a paid space, contact Sutra billing support instead of using the space payment refund flow.